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Free access

The Free Creative plan and Agent Sandbox do not require payment. Unused free credits or minutes have no cash value.

Paid subscriptions

Paid plans renew automatically at the interval shown at checkout. You can cancel before renewal and retain access through the paid period.

Refund requests

We offer a 30-day money-back guarantee on a customer's first subscription purchase when the service has not been materially consumed or abused. Renewal payments, usage overages, one-time credit bundles and consumed generation or agent usage are generally non-refundable except where required by law. Nothing in this policy limits mandatory consumer cancellation or refund rights.

Failed service

Failed provider jobs automatically return reserved creative credits. Agent usage is billed only for completed billable time under the metering rules shown at checkout.

How to request help

Contact engineering@resolutexhq.com with the account email and transaction details, or use the secure support and customer-portal links in your Dodo Payments receipt. Dodo Payments, our merchant of record, processes approved returns to the original payment method. Refunded credits and paid access may be removed when the refund is completed.